Returns, Cancellations & EU Right of Withdrawal Policy
This policy applies to eligible purchases made from Miss Intention.
7-Day Return Window
Miss Intention accepts return requests for eligible items within 7 days of delivery.
To be eligible for a return, the item must be unused, unopened, and in its original condition. Beauty, cosmetic, and personal-care products may only be returned if they are sealed, unused, and have not been opened or tested.
For hygiene and safety reasons, we cannot accept returns for products that have been opened, used, tested, damaged, or returned without original packaging.
EU Right of Withdrawal
Customers located in the European Union may have the right to withdraw from an eligible online purchase within 14 days of receiving the item, without giving a reason.
However, sealed goods that are not suitable for return due to health protection or hygiene reasons may not be eligible for return once opened or unsealed.
This means that Miss Intention beauty and cosmetic products must remain unopened, unused, sealed, and in original condition to qualify for return or withdrawal where applicable.
How to Request a Return or Withdrawal
To request a return, cancellation, or EU withdrawal, contact us at:
Please include:
- Your full name
- Order number
- Email used for the order
- Product name
- Reason for return, optional
- Photos if the item is damaged, defective, or incorrect
After your request is submitted, we will review it and send you a confirmation by email.
Return Shipping Cost
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Return shipping should include tracking. We are not responsible for lost return packages.
Condition of Returned Items
Returned items must be:
- Unused and unopened
- Sealed and in original condition
- In original packaging
- Free from damage, stains, scents, or signs of use
- Returned with all included accessories, labels, and packaging where applicable
Opened, used, tested, or unsealed beauty and cosmetic products cannot be returned for hygiene and safety reasons.
Final Sale Items
Some items may be marked as Final Sale. Final sale items cannot be returned, cancelled, exchanged, or refunded unless required by law, or unless the item is defective, damaged, or incorrect.
Final sale items may include selected products, limited promotions, clearance items, beauty products, cosmetic products, opened products, used products, or products clearly marked as final sale at the time of purchase.
Refunds
Once your return is received and inspected, we will notify you by email whether your refund is approved.
Approved refunds will be issued to the original payment method. Original shipping fees, return shipping costs, duties, taxes, and customs charges may not be refundable unless required by law.
Order Cancellation
Customers may request cancellation within 24 hours of placing an order, as long as the order has not yet been fulfilled, processed, packed, or shipped.
Once an order has been fulfilled, processed, packed, or shipped, it cannot be cancelled and must follow the return process if eligible.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us as soon as possible at:
Please include your order number and clear photos or videos of the issue. We will review the case and offer a replacement, refund, or other solution where appropriate.
Important Notes
This policy does not limit any mandatory consumer rights that apply under applicable law.
Return and cancellation rules only apply to eligible items purchased after the rules were turned on or updated.